love my car

I have always been happy with the service and how well I was kept informed of the process on my car

I have a 2017 HR-V. Had an issue where the car didn’t recognize it was in park. Turns out, a rodent chewed throw one of the cables on the engine harness. They suggested a full harness replacement, which I was not okay with- I can’t afford a $2,000+ repair. As a female with little knowledge of cars, I made sure to do my research on alternative fixes. Then, I called my advisor Emile. She was very accommodating, and was able to discuss options with the technician and relay them to me to receive a more affordable and reasonable fix. Was not happy to be stranded at home, but I am glad for Schottenkirk’s excellent communication and prompt repair. Car was in and out over the weekend.

The experience was very good. It was very quick compared to some we’ve been apart of. We appreciated Tyler and Cody. They were both very professional and extremely helpful.

I was very pleased with the service I received.

Quick turn around for oil change appointments!

I was interviewed on my criteria for purchasing a car. Tyler immediately presented a car that met those criteria. The demonstration drive showed me a car that is VERY favorable to my likes. The negotiation was above board & fair. Of course I purchased that car. I was not passed around in the process. Tyler handled it smoothly & completely. I am very pleased with the LENGTHY process.

Kept me informed on what needed to be done on [the] vehicle.

Honda must be hurting for money that they need the customer to help pay their visa account. 3% surcharge ! I purchased two new honda from this location and then you have the balls to charge me 3% surcharge when i pay my service bill . If Honda cant afford their own charge card service fees JUST STOP TAKING THEIR CARDS .

Tyus was fantastic. He turned a spur of the moment test drive into me finding the exact car I wanted.

Our sales person Tyler was the best we ever worked. With on a new car purchase would recommend SHOTTENKIRK Honda

Service Rep said it would take hour and a half. And it took exactly 1.5 hours. I was just amazed. Emile did a great job for me. Thank You

Treated in a professional way; friendly and helpful.

Appointment was scheduled convenient to me Price quoted was honored I option to due and additional service and it was done timely and with in a reasonable price range All employees that I interfaced with were polite and efficient

Job well done by crew. Emile is super!

Ben,Alex, and Jessie were all fantastic and patient. We had a very good experience with Shottenkirk Honda of Decatur. I love my 2026 Passport trail sport !

Great

Excellent customer service- all around

Excellent customer service department.

I had a very good experience at shottenkirk honda of Decatur. Emily was very good explaining what services my CRV needed thank you Emily !! I give it a 5 star !!