We bought a pre owned Pathfinder at Shottenkirk Honda. The staff was professional and engaging. They answered all our questions and offered good advice. We would definitely shop there again.

I had an excellent experience buying my car from this dealership. The entire team was incredibly helpful, patient, and understanding throughout the whole process. They took the time to answer all of my questions, worked with me to find the best option for my budget, and genuinely made me feel like they had my best interests in mind rather than just trying to make a sale. The car-buying process was smooth, stress-free, and much easier than I expected. Their honesty, professionalism, and willingness to work with me made all the difference. I truly appreciate how they went above and beyond to ensure I was comfortable with my purchase. I highly recommend this dealership to anyone looking for a trustworthy team that makes buying a car an enjoyable experience!

I had a great experience even though I was a little nervous, because this was my first time purchasing a vehicle of my own the team helped me the whole way !!! I highly recommend seeing Harlie( best sales lady ever ) she is a sweetheart to work with !!! I will definitely go back to see these guys if I’m ever in need of another vehicle

Fantastic experience shopping here. Tyler was awesome and helped us get into the perfect car. Finance was smooth and very helpful. Highly recommend coming here!

Great customer service everyone willing to help you

Had car in for tire rotation and discovered one of the front rotors was cracked. Jordan pointed it out and recommended changing rotors and brake pads. I authorized the repair and although it was mid afternoon they had me out by 4:30. Thanks again!

The Shottenkirk Honda service rep met me at the car upon arrival. He was friendly and personable. I could smell gas so I knew the problem was likely serious. He was explained they would take a look soon. Here is where Talon took initiative and changed my entire perception of dealer service expectations. You see, I didn’t have to chase him down. I wasn’t left wondering when I would find out what was wrong with my car. He called me back a few hours later and explained the problem. Parts would have to be ordered. The next day he communicated the parts had arrived. He gave me an estimated amount of time the repair would take. The next morning I received that call the car was ready for pickup. 3 short phone calls is what it cost Talon. What it did was change my mind about what dealership service can be. Because of that experience, I will continue to come back. Thank you!

The service advisor was very helpful and kept me updated on their progress.

Great job , we are very happy.

I waited maybe an hour and a half. They had beverages and snacks. And air conditioning. Ate lunch with my family, while I was waiting. Got back my car was ready.Thank goodness for that coupon. All in all, it was good.

Even though I did not buy a car here due to my own personal reason, the customer service here is top notch! Tyus and Jesse made sure to provide a comfortable experience, along with informational. The whole staff there was warming and welcoming. If I would have bought, we would have got Starbucks!! 10/10 recommend. Thank you guys again!!

I had an amazing experience working with Dom and Riley! From the moment I walked in, Dom was incredibly sweet, patient, and welcoming. Buying a car can be overwhelming, but she talked me through every step of the process and made sure I understood everything before making any decisions. She never made me feel pressured and instead made me feel comfortable, confident, and secure throughout the entire experience. She truly cared about helping me find the right vehicle and made the whole process smooth and stress-free. If you’re looking for someone who is knowledgeable, kind, and genuinely has your best interests at heart, I highly recommend asking for Dom. She went above and beyond, and I’m so grateful for all of her help!

The people there were so nice and made you feel so comfortable. The young man that took care of me today,Talon,well he was so efficient and patient with me.

I arrived a little early. They were so nice. They carried my car to the back. It didn't take long. Thanks

Ethan was our service guy and he was super nice and very helpful

Shottenkirk Honda Decatur Service Dept. was thorough and they provided pictures of items that needed repairing. They made it easy to review their recommendations and to approve or reject the services they recommended. They communicated well by phone and by text.

Jayden, was very nice from the beginning until the very end. He help us in finding what we were looking for and we Got it thanks to Mr. Jayden for our 2021 HRV!!

Estoy satisfecho con el trabajo y buena atención muchas gracias por toda la ayuda

I would like to thank the Service Advisor, Emile Gonzalez and Shottenkirk Honda Decatur technicians for a super job on the repair of my 2017 CRV . I had a bad wheel bearing. Emile explained the problem, solution and expense very thoroughly. Since the Technicians repaired it , it drives much better. Thank you Emile and Technicians for an excellent job.

Caring, trusting, honest, comforting, knowledgeable, and efficient. Very comfortable with the price that they charge and the service I received I will be back.